We receive requests from some prospective clients that have done little or no research before they purchase an item. Sometimes they "inherit" it, get it on eBAY, find it at a flea market or "dollar store", or come across a great deal they can not refuse. They do not know exactly how it works, gets installed, and most often, how it is going to fit. Too often, we must inform them that the item being discussed is not appropriate, or will not work as they intended.

May we offer a suggestion? Before you purchase anything, do your homework first. Pass up on the deal, unless you are prepared to place it in the garbage and not look back. Make sure it is something you need or want, is appropriate for your vessel, works or is repairable for little expense, and most importantly, make sure it is the proper fit or mount as the case may be. Also, what are the alternatives? Are any of them a better solution?

We are always available to answer your questions and give guidance free of charge. Our solutions are the result of many years of experience, consideration of the customer's requirements, needs, desires, and funding. We do not compromise quality. Ultimately, the decision is always the client's, but we will inform them if the intended action is not advisable. We always deliver the facts, even when it may be painful to hear. The result is that you will end up with a solution you are satisfied with and is going to provide years of trouble free service. Of course, proper routine and preventive maintenance is required for the latter.

If your only criterion is price or let it be the sole determining factor, you will end up with an inadequate, improper, or unsafe solution. We feel our solutions are very cost effective, but there is a reasonable, nominal cost associated with adequate quality. We strive to keep costs in line and part of the process, but quality always determines our solutions first and then we attempt to find the best method to keep costs at their minimum while achieving that correct solution. It is an area we do not compromise on or pay lip service to. If your approach is hard fast to use an undersized unit, purchase a low bidder, attempt to price war each item, or any other any non-desirable methodology, you should not use our service or products unless you are receptive to learn the reasons behind our approaches and willing to modify a cost only philosohpy.

Our reasoning behind having proper total solution pricing is to provide the adequate information and support our customers require and desire. We have found that with multiple split vendor solutions, ZRD will inevitably be the support provider of choice and need due to the many reasons already explained. A number of times, when customers have looked at the total costs associated with varied solutions, our proposals are usually significantly less than their initial uneducated look at price only and even less costly than a "discount outlet". Saving a few dollars today (on skimping) will not actually save, but will end up actually costing many hundreds or thousands of dollars at some point.

Regarding installation - we work closely with a local professional of your choosing. This is mainly due to the fact that ZRD supplies assistance worldwide. Working with your local professional, allows you to control costs and have someone that is familiar with your vessel should (rare event) anything ever need service. We provide them, free of charge, all the assistance they may need in order to provide you a proper installation. This may consist of suggestions, recommendations, graphics, diagrams, and even parts. The last item does have a cost associated sometimes. We treat them as an extension of yourself. Should you ever be passing the central Florida area, feel free to give us a "local" call. If we are available, we may offer to come by and give you free "assistance" and guidance for future endeavors.

Good luck on your endeavors. Hopefully, it will not be left to luck. Rather, just Do Your Homework First. Remember to complete all of it and do not leave any questions blank. We assist to provide the questions and answers to the one's you have not asked or even considered.